Frequently Asked Questions (FAQs)

Membership renewals occur annually.

Paying by instalments: your membership will renew automatically in January each year. However, if you need to change member category you will need to either renew online before 31 December or contact our support team.

Opted to pay in full: manually renew through your member dashboard before 31 December.

We encourage members to wait until they renew to change member category.

If you have questions or concerns about your situation, contact the APA Member Support team.

Use the 'Forgot your password' link to reset your password. Make sure you use the email linked to your APA membership as your username.

If you still can’t access your account, contact the APA Member Support team.

You can update your payment information securely in the 'account' section of your member dashboard.

Navigate to the sidebar of the dashboard, click on 'Account' and then 'Payment Information' to update your details.

Current and previous invoices are available to view and download from in the 'purchases' section of your member dashboard.

Navigate to the sidebar of the dashboard, click on 'Purchases' and then 'See all purchases' to see older invoices.

Current APA member in an insured member category: download your 'Evidence of Insurance' and 'Insurance schedule' from your member dashboard.

Sole trader with no employees: use the insurance broker member only portal to arrange an insurance certificate with the business name.