Complaints and feedback
The Australian Physiotherapy Association (APA) welcomes complaints and feedback from APA members and the public about the services the APA provides.
Please read the APA Complaints and Feedback Policy before you submit a complaint. There is also a flowchart that sets out our process for managing complaints.
The purpose of the Policy is to set out the process by which the APA manages complaints, in a timely, fair and impartial manner. The Policy also explains our process for receiving feedback.
If you are an APA member, you can either email us or reach out to the Member Support Team on 1300 306 622.
If you are not a member of the APA we ask that you submit your complaint or feedback via email.