Harnessing growth through system design
Greg Goh reflects on the value of a well-designed operating system at the tipping point where practice growth begins to create more work for the owner.
At a certain point of growth, many practice owners hit an inflection point where the more the practice grows, the more dependent it becomes on the owner.
Decisions begin to stack up. Problems escalate and sit unresolved. And despite a capable team, nothing moves without the owner’s involvement.
