Practice management

Long-term customer care and financial stability: is it possible to have both?
INMOTION 01 Feb, 2022

Long-term customer care and financial stability: is it possible to have both?


Taking a long-term view of patient’s outcomes is not only better for the individual but the business as well.



I became a physiotherapist because I wanted to make a difference to people. Straight out of university, in 1999, I worked in a combination of private practice and hospital work for a couple of years, combined with some sports trainer work with local sporting clubs.


The work was good; I learnt from great physiotherapists, people would come to see us because they were in pain, and we might have made them feel a bit better.

Independent contractor or employee?
INMOTION 31 Dec, 2021

Independent contractor or employee?


Incorrectly engaging a worker as an independent contractor can have serious implications for business owners. It is imperative to understand the distinction between an independent contractor and an employee, for the sake of the business owner and worker alike.



Contractor versus employee

Technology is king in private practice
INMOTION 31 Dec, 2021

Technology is king in private practice

The post-COVID-19 private practice will look considerably different for many clinics, and technology will have an evolving role in the practice of the future. This month, Stephen King joins the APA in presenting a webinar on how to embrace the technological changes for a better client outcome. 


When Stephen King and his business partner Andrew Lemon opened their suburban Melbourne physiotherapy practice in 2016, a key foundation of the clinic’s operation was the uptake of technology.

Less hands-on, more clinical reasoning
INMOTION 31 Dec, 2021

Less hands-on, more clinical reasoning


Despite the COVID-19 pandemic disrupting the continuity of education, private practices hosting students for their clinical placement is still achievable and just as important—and the learning opportunities run both ways. 



For the next generation of physiotherapists to be able to graduate, and to allow them the best education they can have in private practice, requires an unprecedented approach, a blend of online and social- distanced consultations, mixed with less hands-on work and more clinical reasoning.

Patient outcomes need to be recorded
INMOTION 31 Dec, 2021

Patient outcomes need to be recorded


Solidifying the knowledge-base on the efficacy of physiotherapy through patient-reported outcome measures is another PRF initiative that looks towards future advocacy for the profession. Expressions of interest are currently being sought. 



Across allied health, including private physiotherapy clinics, there is not one clear method of digitally collecting standardised outcome measures from patients.

Avoiding an underpayment scandal
INMOTION 31 Dec, 2021

Avoiding an underpayment scandal


Understanding how and why underpayment occurs is integral to ensuring you are paying staff the correct wages.



There has been a seemingly endless series of underpayment scandals that have rocked the Australian industrial relations landscape. While larger organisations have primarily been in the firing line, small-to-medium-sized businesses are not immune from attracting the attention of the Fair Work Ombudsman.


Finding the right award is critical

Navigating the auditing process made easy
INMOTION 31 Dec, 2021

Navigating the auditing process made easy


Typically, the fear around being audited  is worse than the process itself. Being audited comes with many roles and responsibilities for clinicians—and it is important to know what they are, particularly when it comes to safeguarding confidential patient information.

Balancing act
INMOTION 31 Dec, 2021

Balancing act


WELLBEING: Accelerate Physiotherapy in Canberra was a 2019 Telstra Business Awards finalist in the ‘emerging and energised’ category. Co-founder and director Will Maher chats to InMotion about his practice’s commitment to staff work–life balance.

Annual leave explained
INMOTION 31 Dec, 2021

Annual leave explained


Wentworth Advantage provides information about what you need to know about employees annual leave entitlements and annual leave loading.



The majority of Awards contain provisions that require employers to pay their employees a loading on top of their base earnings while they are on annual leave. In most cases, this loading is 17.5 per cent. This is consistent with the Health Professional and Support Services Award 2010, which applies to employers and their employees in a physiotherapy practice.

APA Insurance— what’s new?
INMOTION 31 Dec, 2021

APA Insurance— what’s new?


As Business group members start to think about their APA membership renewal, the time is right  to do a ‘health check’ on your business coverage as a whole. The official broker for the APA member insurance program highlights the main areas of cover business group members should consider this December.



Business entity insurance